Adaptive Intelligence · Workflow Engine
Recommendations are not suggestions. They are workflows.
Every Atlas recommendation moves through eight stages — Detected through Learned. When a recommendation works, Atlas updates future confidence. The platform gets smarter every quarter.
All workflows
5 items- In ProgressReduce transfers on Claims (Client A)Owner · Operations Director · Approver · VP OperationsDetected 6/25/2026 · Due 7/5/2026In Progress63%Predicted impact$252K exposure · −38% transfersDesktop refresh pilot live at two queues.
- ApprovedRestore service level on Commercial Chat (Client B)Owner · WFM Director · Approver · COODetected 6/27/2026 · Due 7/2/2026Approved38%Predicted impact$224K exposure · +4 pts SL
- AssignedRecover NPS on Returns & Refunds (Client C)Owner · CX Director · Approver · VP OperationsDetected 6/26/2026 · Due 7/17/2026Assigned50%Predicted impact$186K exposure · +5 pts NPS
- ValidatedHoliday shrinkage program (Client C)Owner · WFM Director · Approver · VP OperationsDetected 6/10/2026 · Due 6/20/2026Validated75%Predicted impact$140K exposure · −3 pts shrinkageActual outcome−3.4 pts shrinkage · $158K recovered
- LearnedAuth turnaround playbook (Client A)Owner · Utilization Mgmt Lead · Approver · VP OperationsDetected 5/22/2026 · Due 6/5/2026Learned100%Predicted impact−12h auth TATActual outcome−14.6h TAT · +3 STAR compositeConfidence model updated; future TAT recs +6% confidence.