Decision Studio·Boardroom-grade scenario modeling
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Frame the decision. Set the assumptions. Atlas projects the operational, financial, and CX swing — then scores the recommendation with executive transparency.
Launch AutomationModelingHealthcareCapex
DSNP Automation Wave
Deploy intent automation across DSNP inbound to deflect 28% of routine member calls and lift FCR.
Owner
VP Operations
Score
83
Grade B
Decision Confidence Score™
Recommended
Atlas · Strategic Analysis
DSNP Automation Wave is projected to be accretive at a $1,341,413 monthly net swing. Decision Confidence stands at 83 (B). The dominant signal is strong ROI.
Financial Impact100
w 24%
Operational Impact93
w 22%
Strategic Alignment93
w 14%
Model Confidence81
w 12%
Execution Complexity59
w 10%
Risk Posture57
w 18%
Revenue Δ / mo
$276K
12-mo ROI 1019%
Cost Δ / mo
−$933K
Payback 1.2mo
NPS Δ
+2.9 pts
SLA +2.7pp
Productivity
18.2%
Staffing -72 FTE
Risk Score
43
Confidence 81%
Penalty Red.
$132K
Monthly contractual upside
Forecast Acc.
86%
Model fit
QA Δ
+3.8pp
Composite quality
Scenario Assumptions
Tune the model. Outcomes recompute instantly.
Staffing Δ-6%
Volume Δ0%
QA Target Δ+3pp
FCR Target Δ+4pp
AHT Δ-12%
Automation Cover28%
Training Budget$180K
Capex$1.40M
Timeline6 mo
Decision Timeline
Projected ramp to peak outcome
30 Days
21%
60 Days
32%
90 Days
46%
6 Months
83%
12 Months
99%
30 Days
$58K−$202KNPS +0.6
60 Days
$88K−$404KNPS +0.9
90 Days
$127K−$606KNPS +1.3
6 Months
$229K−$933KNPS +2.4
12 Months
$274K−$933KNPS +2.9
Primary Risks
- Execution risk within tolerance
- Capital commitment of $1.40M creates payback exposure
- Ramp window contained
Primary Opportunities
- Penalty reduction of ~$132K/mo unlocks contractual upside
- Productivity gain of 18.2% compounds across LOBs
- CX lift positions favorable renewal conversations
Dependencies · Complexity High
- Workforce Management capacity model refresh
- Automation platform readiness gate
- Client communication and contract amendment review
Atlas Recommendation
Recommended
The composite score of 83 reflects risk posture as the weakest component (57) and financial impact as the strongest (100).
Operational Impact
Net staffing change -72 FTE; SLA +2.7pp; QA +3.8pp.
Financial Impact
Revenue +$276K/mo, Cost $-933K/mo, 12-mo ROI 1019%, payback 1.2mo.
CX Impact
Customer experience materially strengthens (NPS Δ +2.9).
Next Steps
- 1Lock assumptions with Finance and WFM partners
- 2Generate board-ready executive brief
- 3Promote to Command as a tracked initiative
Alternative Strategies
- Stage rollout across 2 sites before global commit
- Reduce capex by phasing automation in two waves
- Hold staffing flat and front-load training instead