Global Footprint
Site Performance
Compare delivery centers across the metrics that matter. Spot the site that needs support today.
India
Low64
NPS · 4,820 FTE
AHT
6:32
Hold
41s
Transfer
8.1%
QA
93.4%
SLA
92.0%
Peru
High58
NPS · 2,110 FTE
AHT
7:05
Hold
58s
Transfer
10.2%
QA
90.8%
SLA
88.4%
Philippines
Medium66
NPS · 3,640 FTE
AHT
6:41
Hold
44s
Transfer
9.0%
QA
92.6%
SLA
91.3%
United States
Low71
NPS · 980 FTE
AHT
6:55
Hold
38s
Transfer
7.4%
QA
94.1%
SLA
93.6%
Performance Heatmap
Lower scores indicate higher risk
| India | Peru | Philippines | United States | |
|---|---|---|---|---|
| NPS | 88 | 64 | 80 | 92 |
| AHT | 85 | 70 | 82 | 78 |
| Transfer | 84 | 62 | 76 | 89 |
| Hold | 82 | 60 | 78 | 90 |
| QA | 90 | 84 | 88 | 93 |
| SLA | 89 | 80 | 86 | 94 |
| Adherence | 87 | 76 | 81 | 90 |
Site composite
Multi-metric performance
Top Risks
- HighPeru · Hold time 2–4 PM
- HighPhilippines · LOB 1 (Claims) staffing gap
- WatchIndia · Shrinkage above plan
- WatchUS · Adherence drift Tier-2
Top Opportunities
- India · Tooling-led AHT reduction-18s
- Philippines · Survey offer recovery+12%
- Peru · Coaching focus on Team B+2.1 NPS
- US · Expansion capacity Banking+120 FTE