Operational Intelligence · Executive Confidence
The operating system
for enterprise operations
OpsIQ AI gives leaders instant answers across performance, staffing, quality, sentiment, client health, and revenue risk — so teams stop chasing reports and start making decisions.
SOC 2 Type II AES-256 Multi-region 99.99% uptime
Mission Control · Live
today · 14:32 UTC
Executive brief
NPS down 4.8 pts in LOB 1 — hold time up 19% in Region 2, transfers rising on the priority queue. One account moved to Watch. Revenue exposure $1.84M.
Confidence
94%
Signals
2.4M
Revenue at risk
$1.84M
↑ +$0.84M vs plan
Client A
76
LOB 1
68
Client C
88
NPS
62.4
-4.6
AHT
6:48
+18s
Transfer
9.4%
+1.9pp
SLA
91.2%
-0.8pp
Designed for the leaders behind enterprise operations
BPO & Customer OperationsHealthcare ServicesFinancial ServicesInsurance OperationsRetail & eCommerce SupportMulti-channel Contact Centers
The Platform
One decision layer across every operation
Real-time KPI monitoring
NPS, AHT, transfer, hold, QA, SLA, attendance, shrinkage — streamed and contextualized.
AI root-cause engine
Ask in plain English. Get drivers, evidence, confidence, financial impact, and the next move.
Predictive client risk
Health scores 0–100. Catch renewal and revenue risk weeks before escalation.
Coaching prioritization
Auto-ranked queue with talk tracks, behaviors, follow-ups, and expected impact.
Automated WBR / QBR
One click. Executive summary, KPI movement, action plan, owners, client talking points.
Revenue protection
Surface penalty exposure, SLA breaches, and at-risk ARR before the client meeting.
Intelligence
Quantifiable impact on day one.
From scattered reporting to instant operational intelligence — measured in hours reclaimed, escalations prevented, and revenue protected.
312 hrs
Leadership reporting hours reclaimed monthly
$1.8M
Revenue at risk actively monitored
+4.6
NPS improvement potential in 90 days
3.7×
Faster leadership decision velocity
Who uses OpsIQ
Built for the people who own the number
Roles
Executives
Client Services Leaders
Account Managers
Operations Directors
WFM Teams
QA Leaders
Supervisors
Finance & Performance
Ask in plain English
Why did NPS drop?
What is hurting profitability?
Which client is at renewal risk?
Which supervisors need coaching focus?
What changed since last week?
Generate my WBR.
Enterprise Trust
Fortune 500 security & governance
SOC 2 Type II
Controls and audit posture aligned to SOC 2 Type II.
Encryption everywhere
AES-256 at rest, TLS 1.3 in transit, customer-managed keys available.
Data residency
US, EU, and APAC regions. Tenant isolation by default.
Role-based access
Granular roles down to client and LOB scope.
Audit trail
Immutable log of every query, export, and admin action.
Enterprise integrations
Genesys, NICE, Five9, Salesforce, ServiceNow, Snowflake, Databricks, Workday.
Stop chasing reports.
Start making decisions.
See the entire platform with realistic enterprise data. No setup. No commitment.