Real-Time
Intraday Alerts
A live operations radar. Every alert ships with business impact and a recommended next move.
Critical
3
Watch
2
Informational
1
Volume spike
High14:00–15:00Peru · DSNPBusiness impact
Projected SLA breach in 18 min
Recommended
Open OT bid + reroute 8% to PH
Staffing gap
High15:30–17:00Philippines · LOB 1 (Claims)Business impact
Forecast -12 FTE
Recommended
Pull bench + extend Tier-1 shifts
Hold time spike
Medium13:00–14:00Peru · CAIDBusiness impact
Hold +19% vs plan
Recommended
Tooling triage + supervisor floor walk
Transfer rate spike
Medium12:00–14:00Philippines · DSNPBusiness impact
Transfer +11%
Recommended
Routing audit + Team B coaching
Low survey count
LowAll dayIndia · MRBusiness impact
Survey offer -14%
Recommended
IVR offer audit
Escalation risk
HighLivePeru · LOB 1 (Claims)Business impact
Client watch tier
Recommended
Prepare client talking points