OpsIQ Command · Execution Center

From insight to coordinated execution.

Every important recommendation becomes an executable business plan. Owners, milestones, dependencies, success metrics — and Atlas tracking every step.

On Track

At Risk

Blocked

Pending Approval

Due ≤ 14d

Completed

Value Delivered

$96K

Expected ROI

6.1×

$8.26M protected

Critical Recovery·P0·Sponsor · Chief Operating Officer

LOB 1 (Claims) — 90-day Stabilization

At Risk

Priya RanganathanDue Sep 18Atlas confidence 78%$1.84M protected

AI Action Plan · Executive Summary

Containment, recovery, and durable hardening of the LOB 1 (Claims) portfolio following the v2.4 release defect. Plan spans quality remediation, CX recovery, and renewal protection across two top-20 accounts.

Root Cause

Compliance verification language in v2.4 introduced QA defects on regulated LOBs. Resulting hold-time elevation propagated into NPS within five days, consistent with the 12-month leading-indicator pattern.

Business Impact

$1.84M of renewal exposure across two Healthcare accounts. Brand and NPS impact contained to DSNP. Operational drag estimated at 1,400 hours over 30 days if unmitigated.

Objective

Restore LOB 1 (Claims) to baseline (NPS ≥ 64, QA ≥ 92, Transfer ≤ 9%) by end of 90-day window.

Expected Outcome

Renewal exposure neutralized on both accounts, Horizon Score recovers to 78+, regulatory posture re-established, dual quality+CX release gate codified as standing policy.

Success Measurement

Target

≥ 64

Current

58.4

Expected Δ

+5.6

Actual Δ

+2.1

KPI · Healthcare NPSStatus · LaggingCustomer · DSNP & Medicare members; ~28K monthly contactsOperational · 12 sites · 380 advocates · 4 supervisor pods

Recommended Actions

Action	Owner	Due	Status
Deploy v2.4.1 hotfix to regulated LOBs	Eng Release	Jun 26	Done
Standing dual quality+CX release gate (policy)	CIO Office	Jul 3· 3d	In Progress
DSNP targeted micro-coaching wave	VP Quality	Jul 10· 10d	In Progress
Executive renewal touchpoint — Account A	Chief Client Off.	Jul 1· 1d	Overdue
Executive renewal touchpoint — Account B	Chief Client Off.	Jul 8· 8d	Not Started
Atlas pre-flight mandated on regulated LOBs Depends on · Eng platform readiness	COO	Jul 15· 15d	In Progress
Post-recovery readout to Board Risk Committee	COO	Sep 22· 84d	Not Started

Plan dependencies · Eng v2.4.1 propagation · VP Quality coaching capacity · Chief Client Officer cadence

Executive Timeline

Jun 20·Created
Plan generated from QA + NPS regression on LOB 1 (Claims).
Atlas
Jun 20·Assigned
Priya Ranganathan assigned as plan owner; COO sponsorship confirmed.
COO
Jun 21·Started
v2.4.1 hotfix branch cut and pre-flight simulated by Atlas.
Eng Release
Jun 26·Milestone
Hotfix deployed; defect contained on regulated LOBs.
Eng Release
Jun 26·Milestone
Defect contained
Plan
Jun 27·Update
Hold time trending down; NPS expected to follow within 5–7 days.
Atlas
Jul 17·Milestone· upcoming
QA back to baseline
Plan
Aug 7·Milestone· upcoming
NPS recovery confirmed
Plan
Aug 28·Milestone· upcoming
Renewals signed (Acct A & B)
Plan
Sep 18·Milestone· upcoming
Plan close-out & lessons
Plan

Atlas Follow-Up

Hold time has compressed 11% since hotfix; recovery curve aligned with the March 2026 playbook.
Jun 27
Account A executive touchpoint has been overdue for 3 days. Recommend escalation to Chief Client Officer.
Jun 28
Coaching wave completion is on pace; QA lift expected within 14 days based on prior 4 waves.
Jun 29
Predicted plan completion confidence dropped from 86% to 78% — driven by Account A cadence slip.
Jun 30

Collaboration · Decision Log

PR
Priya Ranganathan · VP Healthcare Ops · Jun 22
Coaching wave is staffed. Bigger concern is Account A — escalation memo drafted.
CO
COO Office · COO · Jun 25
Endorse mandatory Atlas pre-flight as a permanent control. @CIO — please confirm timing.
CC
Chief Client Off. · Chief Client Officer · Jun 29
Account A touchpoint rescheduled to 2026-07-02. Will own personally.