Adaptive Intelligence · Metric Relationship Engine

See the chain reaction. Before it happens.

Every metric understands what depends on it. Move one slider and Atlas projects the cascade — attendance → staffing → service level → hold time → transfers → experience → revenue.

Causal Graph

Click a node to trace its downstream effects

InputOperationalExperienceFinancial

Causal edges from AHT

AHTOccupancy

Longer handle time raises occupancy at constant volume.

coef +0.7lag 5mconf 93%

AHTService Level

AHT drift increases queue depth.

coef -0.5lag 10mconf 90%

OccupancyQuality Score

High occupancy reduces coaching/learning bandwidth.

coef -0.3lag 24hconf 78%

Service LevelHold Time

Below-target SL queues lengthen hold.

coef -0.9lag 5mconf 95%

Quality ScoreCSAT

Quality discipline manifests in member sentiment.

coef +0.4lag 72hconf 76%

Hold TimeTransfer Rate

Frustrated holds escalate to specialists.

coef +0.4lag 30mconf 80%

Hold TimeCSAT

Hold time is the #1 driver of effort score.

coef -0.6lag 1hconf 89%

CSATNPS

CSAT compounds into promoter movement.

coef +0.6lag 168hconf 86%

Transfer RateFirst Contact Res.

Transfers move resolution to a second touch.

coef -0.8lag 30mconf 90%