OpsIQ One · v13.0 · Business Goals
The strategic outcomes the enterprise commits to.
Every recommendation declares which goals it supports. Drift becomes visible. Trade-offs become explicit.
24 live recommendations across 6 goals
Goals6 active
On track3
Need attention3
Strategic goals
Goal · C. Okafor, CCO
Increase Customer Satisfaction
Target
CSAT 88+
Current
85.2
Supporting metrics
Goal · M. Larsen, CFO
Reduce Cost to Serve
Target
$5.40 / contact
Current
$5.71
Supporting metrics
No metric tracked yet.ahtoccupancytransfer-rateself-serve-rate
Goal · P. Devi, VP Quality
Improve Quality
Target
QA 92+
Current
89.4
Supporting metrics
Goal · R. Hale, VP WFM
Improve Forecast Accuracy
Target
MAPE < 6%
Current
6.4%
Supporting metrics
Forecast MAPE6.4%calendar-coverage
Goal · L. Park, CPO
Reduce Attrition
Target
< 28% annual
Current
31%
Supporting metrics
Goal · C. Okafor, CCO
Increase Operational Stability
Target
MTTR < 20m
Current
23m
Supporting metrics