A pluggable ingestion layer. Connect a system, drop a CSV, or type metrics in by hand — every value carries source, lineage, and confidence.
OAuth or API-key connections to enterprise systems with token-rotation and per-tenant isolation.
Drag in a file and we'll auto-detect columns, map to your KPI vocabulary, and stage for review.
Type executive KPIs in directly when no system of record exists. Full audit trail, optional approval.
Accounts, opportunities, engagement history — single source of truth for client context.
Workforce schedules, adherence, shrinkage. The backbone of staffing intelligence.
Curated semantic layer for operational analytics and historical metrics.
Financials, headcount, and labor cost feeds — drives all ROI inputs.
Incidents, requests, and change records that anchor incident history.
Voice, chat, and routing telemetry across customer interactions.
QA scores, calibrations, and call evaluations.
User identity, role provisioning, and SSO federation.
Drag in a CSV or XLSX file for instant ingestion — perfect for pilots and ad-hoc data.
Type in executive KPIs directly when no system of record exists.
Bring any REST endpoint or webhook into the OpsIQ data layer.
