Control Plane · Settings
Organization Settings
Brand, calendars, hours, terminology, thresholds. The defaults every executive surface inherits.
TenantOpsIQ Enterprise
Last updated12 minutes ago · KPI thresholds
InheritanceOrg → BU → LOB → Site → Team
Branding
- Display name
- OpsIQ Enterprise
- Primary mark
- Logomark · uploadedSVG · 240 × 240
- Accent color
- Electric Blue · #4F8CFF
- Email signature
- Operational Intelligence. Executive Confidence.
Time & locale
- Primary time zone
- America/New_York (UTC−5)
- Secondary zones
- Asia/Manila · Europe/Dublin
- Date format
- YYYY-MM-DD
- Number format
- 1,000,000.00
Fiscal calendar
- Fiscal start
- February 1
- Quarter system
- 4-4-5
- Current period
- 2026-Q3 · Week 9 of 13
- Year-end close
- January 31
Operating calendar
- Operating week
- 7-day · 24h
- Peak windows
- Mon-Fri 09:00–18:00 ET
- Maintenance
- Sundays 02:00–04:00 ET
- Holiday set
- US Federal + Custom (12)
Business hours
- Member Services
- Mon-Sun 07:00–23:00 ET
- Claims
- Mon-Fri 08:00–20:00 ET
- Advisor Support
- Mon-Fri 06:00–18:00 GMT
- Executive on-call
- 24 × 7
Notification rules
- Default channel
- In-app + Email
- Critical (P0)
- In-app · Email · (SMS planned)
- Quiet hours
- 22:00–06:00 local · P0 overrides
- Digest
- Daily 06:30 local
Terminology
- Customer noun
- Client (was Customer)
- Worker noun
- Agent
- Org unit
- LOB · maps to Division
- Atlas voice
- COO-in-residence · concise
KPI thresholds
- Service Level
- Target 90% · Watch 85% · Risk 80%
- AHT
- Target ≤ 420s · Watch 460s · Risk 500s
- NPS
- Target ≥ 52 · Watch 45 · Risk 38
- Adherence
- Target 92% · Watch 88% · Risk 84%
Inheritance & overrides
Defaults flow down. Any unit can override one or many fields.
Organization
Source of truth for every default.
Business Unit
Vocabulary + KPI overrides only.
LOB
Business hours + thresholds.
Site
Time zone + holiday set.