OpsIQ One · v4.0
Platform Architecture
One connected enterprise platform. Shared services. Shared data model. Shared intelligence.
16/16 services operational
OrgOpsIQ Enterprise
SurfacePlatform
OwnerPlatform Engineering
Releasev4.0 · Architecture Sprint
Shared Platform Services
Every module consumes these services. No module re-implements them.
identity
Authentication
Sign-in, session, MFA, SSO.
99.98% uptime42ms p50
identity
Authorization
Role-based access enforcement.
99.99% uptime6ms p50
platform
Organization
Org hierarchy, BUs, LOBs, sites.
99.97% uptime18ms p50
identity
User Management
Profiles, invitations, deactivation.
99.99% uptime22ms p50
identity
Role Management
Custom roles, permission sets.
99.99% uptime9ms p50
operations
Notifications
Channels: in-app, email, mobile, SMS.
99.91% uptime110ms p50
platform
Universal Search
⌘K · entities, events, briefs, replays.
99.94% uptime78ms p50
intelligence
Reporting
WBR/QBR/MBR generation + exports.
99.89% uptime240ms p50
data
Data Import
CSV, API, connector ingestion.
99.82% uptime420ms p50
data
Data Validation
Schema, freshness, anomaly checks.
99.94% uptime88ms p50
platform
Audit Logging
Immutable log of every privileged action.
99.99% uptime14ms p50
platform
Settings
User + workspace preferences.
99.99% uptime11ms p50
platform
Configuration
Org-level config: terminology, thresholds, branding.
99.98% uptime16ms p50
platform
Feature Flags
Gradual rollout + cohort targeting.
99.99% uptime4ms p50
platform
System Status
Live health of platform components.
99.96% uptime32ms p50
operations
Activity Feed
Unified cross-module activity stream.
99.97% uptime24ms p50
Shared Operational Hierarchy
Every module inherits this single hierarchy.
Organization↓
Business↓
Business Unit↓
Line of Business↓
Channel↓
Region↓
Site↓
Team↓
Supervisor↓
Agent
Single Intelligence Pipeline
All operational data passes through these nine stages exactly once.
Stage 1
Ingest
Pulls from WFM, CRM, QA, telephony, finance connectors.
2400/min58ms
Stage 2
Validate
Schema, freshness, completeness, anomaly checks.
2270/min72ms
Stage 3
Normalize
Maps to canonical entities + hierarchy levels.
2095/min77ms
Stage 4
Correlate
Joins signals across systems on shared keys.
1868/min88ms
Stage 5
Analyze
Trend, seasonality, root-cause physics, simulation.
1635/min116ms
Stage 6
Generate Insights
Atlas converts analysis into explainable insights.
1442/min155ms
Stage 7
Recommend Actions
Each insight produces ranked, scoped actions.
1303/min189ms
Stage 8
Track Outcomes
Actions are observed end-to-end via the event bus.
1179/min208ms
Stage 9
Learn
Outcomes update precedents and re-weight Atlas reasoning.
1019/min213ms
Platform Event Bus
Every important event becomes a typed platform event. Modules subscribe, never poll.
config.changed· Admin@ orgreplay.created· Atlas@ lob-1report.generated· Atlas@ orgaction.completed· Coaching Ops@ team-1action.assigned· E. Park@ team-2brief.generated· Atlas@ orgrecommendation.generated· Atlas@ site-1risk.detected· Atlas@ lob-1Design Token System
Centralized tokens. No bespoke styling anywhere.
Spacing
2468121624324864
Color
bg surface hairline primary violet emerald amber crimson
Components
ButtonInputCardBadgeTableTabsDialogSheetPopoverTooltip
Platform Guarantees
Architecture commitments that span every module.
RBAC enforced everywhere
Authorization service is the single gatekeeper.
Single source of truth
All modules read from one data layer.
Standardized workflow
Detected → Recommended → Acted → Learned.
Extensible by design
New modules plug into existing services.