OpsIQ One · v6.0 · Ecosystem
Extensions
Industry packs, playbooks, atlas skills, templates and connectors. Extend OpsIQ without modifying the core.
38 available12 beta7 planned
Catalog57 extensions across 10 categories
SourceOpsIQ first-party + partner (planned)
GovernanceReviewed by platform architecture board
Categories
Every category is a clean extension point. Modules read the registry — they never hard-code extensions.
Industry Packs
10 items
Vocabulary, KPIs, dashboards and benchmarks for a vertical.
5 available3 beta2 planned
Executive Brief Templates
5 items
Reusable structures for executive narratives.
3 available1 beta1 planned
Operational Playbooks
8 items
Pre-built investigations and response paths.
8 available
Decision Models
4 items
Quantitative models that Atlas can call when reasoning.
2 available1 beta1 planned
Report Templates
6 items
Weekly / Monthly / Quarterly business review skeletons.
5 available1 beta
Visualization Packs
4 items
Charts and panels for specific use cases.
3 available1 beta
Notification Packs
4 items
Channels, formats, and routing for alerts.
2 available1 beta1 planned
Atlas Skills
5 items
Capabilities Atlas can invoke in conversations.
3 available1 beta1 planned
Workflow Templates
3 items
Standardised approval and execution flows.
2 available1 beta
Data Connectors
8 items
Source-system integrations to the universal data layer.
5 available2 beta1 planned
Catalog
The full registry. Filter, install, and version — coming in v6.1.
HealthcareIndustry Packsv1.0
Members, providers, claims, HEDIS, CAHPS.
OpsIQavailable
Business Process OutsourcingIndustry Packsv1.0
Clients, LOBs, sites, queues, SLAs, AHT.
OpsIQavailable
Financial ServicesIndustry Packsv1.0
Accounts, advisors, NIGO, AUM, regulatory SLAs.
OpsIQavailable
InsuranceIndustry Packsv1.0
Policies, claims, FNOL, loss ratio.
OpsIQavailable
RetailIndustry Packsv0.9
Stores, baskets, returns, NPS, on-shelf.
OpsIQbeta
ManufacturingIndustry Packsv0.8
Lines, OEE, downtime, scrap, takt.
OpsIQbeta
TechnologyIndustry Packsv0.8
Products, customers, MRR, churn, NPS.
OpsIQbeta
GovernmentIndustry Packs
Programs, cases, citizens, SLA, transparency.
planned
Higher EducationIndustry Packs
Programs, enrolment, retention, alumni.
planned
CustomIndustry Packs
Hand-mapped vocabulary and KPI graph.
OpsIQavailable
Morning Executive BriefExecutive Brief Templatesv1.1
5-card morning read with priorities and risks.
OpsIQavailable
Board BriefingExecutive Brief Templatesv1.0
12-slide narrative for board cycles.
OpsIQavailable
Incident BriefExecutive Brief Templatesv1.0
Single-page situational brief for P0/P1.
OpsIQavailable
Client Status BriefExecutive Brief Templates
Per-client weekly status update.
beta
Investor Update BriefExecutive Brief Templates
PE / VC monthly operating update.
planned
High Call Volume ResponseOperational Playbooks
Detect, route, staff, communicate.
OpsIQavailable
Staffing ShortageOperational Playbooks
Schedule, OT, cross-skill, vendor.
OpsIQavailable
Quality DeclineOperational Playbooks
Calibrate, sample, coach, re-measure.
OpsIQavailable
Transfer Rate IncreaseOperational Playbooks
Root cause routing, skills, IVR.
OpsIQavailable
Customer Satisfaction DeclineOperational Playbooks
Survey, journey, recovery, comms.
OpsIQavailable
Forecast VarianceOperational Playbooks
Inputs, models, overrides, governance.
OpsIQavailable
Operational RecoveryOperational Playbooks
Post-incident sequence to nominal.
OpsIQavailable
Executive EscalationOperational Playbooks
When and how to escalate to the C-suite.
OpsIQavailable
Staffing ElasticityDecision Models
Volume → headcount conversion model.
available
AHT ImpactDecision Models
AHT delta → SL / cost / NPS chain.
available
Client Churn RiskDecision Models
Logistic risk model on health signals.
beta
Budget AllocationDecision Models
Optimization over portfolio constraints.
planned
Weekly Business ReviewReport Templatesv1.2
Standard WBR pack.
OpsIQavailable
Monthly Business ReviewReport Templatesv1.0
Standard MBR pack.
OpsIQavailable
Quarterly Business ReviewReport Templatesv1.0
Standard QBR pack.
OpsIQavailable
Risk AssessmentReport Templates
Operational risk inventory.
beta
Action PlanReport Templates
Owner, deadline, status.
available
Implementation PlanReport Templates
7-phase rollout structure.
available
Health RingsVisualization Packs
Operational health rings.
available
Risk HeatmapVisualization Packs
Severity × likelihood map.
available
Causal GraphVisualization Packs
Interactive cause-effect web.
available
Operational FlowVisualization Packs
Process flow with bottlenecks.
beta
Email PackNotification Packs
Branded HTML email digests.
available
Slack PackNotification Packs
Block-kit briefs into Slack.
available
Microsoft TeamsNotification Packs
Adaptive cards into Teams.
beta
Executive SMSNotification Packs
P0/P1 only — quiet hours aware.
planned
Root Cause AnalysisAtlas Skills
12-section reasoning framework.
available
What-If SimulationAtlas Skills
Chain-reaction across the metric graph.
available
Peer BenchmarkAtlas Skills
Anonymised peer comparison (opt-in).
planned
Coaching PlannerAtlas Skills
Generate coaching plans per agent.
beta
Executive TranslatorAtlas Skills
Convert ops jargon to CEO English.
available
Two-step ApprovalWorkflow Templates
Owner → executive sign-off.
available
Escalation PathWorkflow Templates
Time-bound escalation ladder.
available
Change ControlWorkflow Templates
Change advisory board flow.
beta
SnowflakeData Connectors
Read warehouses on a schedule.
available
DatabricksData Connectors
Unity Catalog read.
available
Amazon S3Data Connectors
CSV / Parquet ingest from a bucket.
available
SalesforceData Connectors
Cases, opportunities, accounts.
beta
ServiceNowData Connectors
Incidents, changes, problems.
beta
WorkdayData Connectors
HCM data for workforce intelligence.
planned
Genesys CloudData Connectors
Real-time contact-center telemetry.
available
NICE CXoneData Connectors
Contact-center telemetry and WFM.
available