Customer Success · Outcomes
The view your customer success partner brings to the steering committee.
Adoption shows whether OpsIQ is being used. This dashboard shows whether it's working — for the operation and for the executive sponsor.
Platform Adoption
92%
Executives engaged in last 14 days.
Operational Improvements
+18 pts
Composite operational health vs. baseline.
Outstanding Actions
23
Initiatives in flight across owners.
Upcoming Reviews
3
Next: Healthcare BU QBR — Thursday.
Customer Health
Healthy
Composite based on adoption, outcomes, sentiment.
Executive Engagement
16 / 18
Named executives active in last week.
Operational improvements
Movement since the pilot baseline.
Service Level Achievement
+3.5 pts since onboarding · LOB 2 (Provider)
92.1% → 95.6%
First Call Resolution
+6 pts · Coaching queue + Atlas pattern detection
76% → 82%
Average Handle Time
−8.3% · Routing change shipped via Command Center
412s → 378s
Customer NPS
+7 · Recovery program for at-risk accounts
41 → 48
Upcoming reviews
The next three on the calendar.
Healthcare BU QBR
Thursday 10:00 ET · E. Park · Atlas-drafted
Draft ready
Financial Services WBR
Next Tuesday 14:00 · M. Reyes · in review
In review
Executive Steering
Friday week 2 · OpsIQ + Sponsor
Scheduled
Customer health signal
Composite reads healthy across four dimensions.
Adoption velocity
Healthy
Active executives growing week over week.
Outcome trajectory
Healthy
Operational composite up 18 points since baseline.
Sentiment
Healthy
Executive sponsor + named users — net positive in last review.
Engagement cadence
Healthy
QBRs on schedule, no cancelled steering committees.