OpsIQ One · v12.0 · Continuous Improvement

The organization is compounding.

Operational improvements, decision-quality trends and recovery gains — measured the same way every week, so progress is undeniable.

5 improvements shipped this quarter

Recommendation acceptance81% (rising)

Recurring risks6 open · down from 11

RefreshLive · every closed action

Operating model trend

The metrics the executive team has agreed to compound on.

Mean time to recovery

23min

-18

vs prior 41 goal 20

Decision quality score

86/100

vs prior 79 goal 90

Execution rate (closed)

81%

+9%

vs prior 72% goal 85%

Recommendation acceptance

74%

+9%

vs prior 65% goal 80%

Recurring-risk count

6open

-5

vs prior 11 goal 3

Avg time to insight

38sec

-54

vs prior 92 goal 30

Improvements shipped

Each one becomes part of the institutional record.

Claims tier-2 transfer reduction

Shipped 2026-06-18

−18% transfers · CSAT +3.1

Manila Sat AM staffing model

Shipped 2026-06-04

Attendance 91 → 95% · SL holds

Coaching backlog automation

Shipped 2026-05-21

Backlog 9d → 3d · QA +2.4

Forecast calendar enforcement

Shipped 2026-05-09

MAPE 11 → 6.4% on 4 LOBs

Single-approver routing audit

Shipped 2026-04-25

Bottlenecks −41% across 12 workflows

Where to act next

The Learning Engine has surfaced these as the highest-leverage opportunities.

Close 2 recurring forecast misses on Billing

Projected impact · MAPE 8.1 → ~6.0%

Open

Stabilise Manila Sat AM attendance permanently

Projected impact · SL +2 pts · ~$92k/qtr

Open

Promote KB-enrichment play to default response

Projected impact · Transfer rate −9% expected

Open